For all orders placed in New Zealand & Australia:

We aim to process all orders within 2 business days after the purchase.

Estimated delivery times:

  • New Zealand: 2–4 business days after dispatch
  • Australia: 2-4 business days after dispatch

Please note: Delivery times may be longer during public holidays or peak seasons (November & December) when courier volumes are high.

Orders are shipped daily at 2:00 PM NZT. If you need to make changes to your order, please contact us at contact@rugbybricks.com as soon as possible. While we can’t guarantee edits once the order is placed, if your request reaches us before dispatch, we’ll do our best to accommodate it.

Once your order is with the courier, we’ll have the same tracking information you do, but we’re happy to follow up with them on your behalf if needed. If your tracking hasn’t updated for more than 7 business days (AU), please get in touch so we can investigate.

We’re here to make sure your Rugby Bricks order gets to you as quickly and smoothly as possible!

For Orders Placed in the United Kingdom & European Union:

We now have dedicated warehouses in both the UK and EU to help speed up delivery times.

  • United Kingdom orders ship from our UK warehouse in Manchester
  • EU orders ship from our EU warehouse in the Netherlands

Estimated delivery time: 2–6 business days after dispatch, depending on your location and local courier services. Delivery times may be longer during public holidays or peak seasons.

If an item is not available in your local warehouse, we will ship it from our Australian warehouse instead. This may affect delivery timelines, extending them to 6–20 business days depending on your location.

We aim to process all orders within 48 hours of purchase. Orders ship daily at 2:00 PM local warehouse time. If you need to make changes to your order, please contact us at contact@rugbybricks.com as soon as possible, and we’ll do our best to accommodate requests before dispatch.

For Orders Placed Outside of New Zealand, Australia, the UK & EU:

All other international orders are shipped from our Australian warehouse. Customers are responsible for any import duties, taxes, or customs fees charged by the destination country.

Estimated delivery time: 6–20 business days after dispatch, depending on your location and local customs processing. Delivery times may be longer during public holidays or peak seasons.

We aim to process all orders within 48 hours of purchase, and our orders ship daily at 2:00 PM AEST. If you need to make changes to your order, please contact us at contact@rugbybricks.com before dispatch, and we’ll do our best to accommodate.

If your order hasn’t arrived within 30 days of dispatch, please email us so we can follow up with the courier.

For bulk orders, we may be able to arrange more cost-effective shipping rates — just reach out to contact@rugbybricks.com.

No matter where you are in the world, we’ll do everything we can to make sure your Rugby Bricks order arrives safely.