REFUND POLICY

How can I get a refund?
Once we receive your return order, we shall send you an acknowledgement email. Following a thorough inspection, we will notify you whether your refund has been approved or rejected. If you have been approved, then your refund will be processed within 30 days. The money will automatically be applied to your credit card or the original method of payment.

When will I get a refund?
If you have been approved for a refund, then the money will be credited to you within 30 days to your credit card or to the original method of payment. However, if you haven't received a refund after the stipulated time, please first check your bank account. Then contact your credit card company, as it may take some time for your refund to be officially posted. Next, contact your bank branch. There is usually some processing time before a refund is posted. If you have done all of this, and have not received your refund yet, please contact us at contact@rugbybricks.com

Will you refund my shipping/delivery costs if I return my order?
Shipping costs are non-refundable. This means, if you receive a refund, the cost of return shipping will be deducted from your refund. You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

RETURN POLICY

How do I return my Rugby Bricks order?
To return your product, email support@rugbybricks.com The item must be unused and in the same condition that you received it. It must also be in its original packaging. You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Can I return a product if I don't want it anymore?
Our return policy lasts 30 days. This means if 30 days have gone by since the delivery date, unfortunately, we cannot offer you a refund or an exchange. To be eligible for a return, your item must also be unused and in the same condition that you received it. It must be in the original packaging. Additionally, to complete your return, we require a receipt or proof of purchase.
 Please note that the following items cannot be returned:
1. Gift cards
2. Downloadable software products
3. Downloadable training programs
4. Selected health and personal care items
Please note, only regular priced items may be refunded. Unfortunately, sale items cannot be refunded. There are certain situations where only partial refunds are granted. These include, if:
 A) any item is not its original condition, is damaged, or has missing parts for reasons not due to our error
B) any item is returned more than 30 days after delivery.

What are the things to keep in mind while returning an item? Here's a checklist to tick off while returning an order:
a) You are returning the order before the 30-day grace period
b) You haven't used the item
c) You have the original packaging
d) Proof of purchase/receipt of the order is important
e) If a defective/damaged order was delivered to you (through no fault of our own)
Please also keep in mind that gift cards, downloadable software products, downloadable training programs, and selected health and personal care items cannot be returned.