How can we help?



What is Rugby Bricks?

Rugby Bricks was founded in Dunedin, New Zealand by Peter Breen in 2017.

Rugby Bricks provides world class products and education in rugby. Here, we adhere by two principles: outwork and outlearn. We aim to build these principles in our products and programs for anyone involved in the world of Rugby.

We are firm believers that these two principles determine your outcomes in life. For those who are willing to put in the work, sometimes that isn't enough. You need to be able to learn where best to apply the work you are putting in. If you are a lifelong learner on and off the pitch, you will go further than those who are only going to put in the work.

Where can I find company information?

You can find detailed information about Rugby Bricks on our official website under the "About Us" section.

Additionally, you can follow our social media profiles on platforms like Facebook, Instagram, and YouTube for updates and more interactive insights.

If you require specific information or have particular inquiries, please feel free to contact our customer support team directly through the contact information provided on our website.

Are there current vacancies at Rugby Bricks?

We've got an incredible team at Rugby Bricks who help us create content, programs, and head operations. If you want to join the team, feel free to send an email to with the subject line "Hire Me", and we will let you know if we have a suitable position for you.


Why should I sign up for an account?

Signing up for an account on our website offers several benefits: 

1. Faster Checkout: Save your billing and shipping information for a quicker checkout process.

2. Order Tracking: Easily track your orders and review past purchases.

3. Exclusive Access: Get early access to sales, special offers, and new product launches.

4. Personalization: Receive personalized product recommendations and updates that match your interests.

Do I need to register to buy something online?

No, registration is not necessary to make a purchase on our website.

You can always checkout as a guest!

However, having an account can make the checkout process faster and more convenient, as your address and payment details can be stored securely for future purchases.

Additionally, an account allows you to track orders and access history more easily.

What if I forget my password?

If you forget your password, you can easily reset it by following these steps:

1.Click on "Forgot Password?" on the login page.

2. Enter the email address associated with your account.

3. Follow the link sent to your email to reset your password.

If you do not receive an email or if you encounter any issues during the process, please contact our customer support for assistance.


How do I choose the right size?

Choosing the right size is essential for comfort and performance. To help you select the correct size, we provide a detailed size guide on each product page. This guide includes measurements and any specific fitting tips for the product. Be sure to follow the measuring instructions and compare them against the provided charts. If you're between sizes or need further assistance, our customer service team is available to provide advice.

How to find the product I am looking for?

You can easily search for products on our website by using the search bar located at the top of each page.

Simply type in a keyword, product name, or category to find what you're looking for.

Additionally, our products are categorized under various sections such as 'Men', 'Women', 'Kids', and 'Accessories'.

You can also use filters to narrow down your search by size, color, and price to quickly find your desired item.


Why isn't my voucher working?

If your voucher isn't working, it could be due to several reasons:

1. Expiration Date: Most vouchers are valid for a limited time and expire after a set date. Check if your voucher is still valid.

2. Terms and Conditions: Some vouchers are applicable for certain items only or require a minimum purchase amount. Please review the terms and conditions of your voucher.

3. One-Time Use: Some vouchers are designed for single use and may not work if already used.

4. Typographical Errors: Double-check that the voucher code is entered correctly, including any case-sensitive letters.


How do I check out?

Once you've selected your items, click on the shopping bag icon to review your cart.

Confirm the items in your cart and proceed by clicking 'Checkout'. If you have an account, you can log in; otherwise, you can proceed as a guest or create an account.

Enter your shipping information, choose your shipping method, and click 'Continue to payment'.

Enter your payment details, review your order to ensure everything is correct, and then submit your order.

How do I add/make changes to my shopping cart/bag?

To add items to your shopping bag, click the 'Add to Bag' button on the product page. If you need to make changes, click on the shopping bag icon to view your selected items.

Here you can adjust quantities, remove items, or continue shopping to add more products. Changes can be made any time before proceeding to checkout.

What payment methods do you accept?

We accept a variety of payment methods to make your purchasing process convenient. These include major credit cards (Visa, MasterCard, Afterpay), PayPal, and other local payment options depending on your location.

All transactions are secured and encrypted to ensure your information is protected. Check the payment section at checkout for more specific payment options available in your region.


How do I track my order and delivery status?

Once your order has been shipped, you will receive a shipment confirmation email that includes a tracking number and a link to the courier's tracking page. You can use this number to track the progress of your delivery on the courier's website.

How long after I receive my shipment confirmation email, will I be able to track my order?

Typically, the tracking information should be active within 24 hours after receiving your shipment confirmation email. Sometimes it might take a bit longer for the courier's tracking system to update. If you cannot track your package after this period, please contact our customer service for assistance.

What kind of emails would I receive about my order?

1. Order Confirmation Email: Once you place your order, you will receive an email confirming that we have received it.

2. Shipment Confirmation Email: When your order is dispatched, you will receive another email with your tracking number and details on how to track your shipment.

3. Delivery Confirmation Email: Once your order is delivered, we will send you an email confirming the delivery.

4. Any updates or changes to your order: If there are any changes or necessary updates regarding your order, such as delays or cancellations, we will inform you promptly via email. These emails ensure that you are fully informed about your order from placement to delivery.


How long does delivery take?

Delivery times can vary depending on your location and the shipping method selected at checkout.

Typically, orders within New Zealand are delivered within 3-5 business days, while international orders may take 7-15 business days.

Please note that delivery times are estimates and can be affected by factors outside of our control.

Can delivery address be different from the billing address?

Yes, the delivery address can be different from the billing address. You can specify a different shipping address during the checkout process. This is convenient if you are purchasing a gift or require delivery to a work or secondary location.

Can you ship outside New Zealand?

Yes, we ship internationally to most countries. Please note that shipping rates and delivery times will vary depending on the destination. Be sure to check our shipping policies during checkout for specific information related to international shipping.

Why has my order been returned back to sender?

Orders are typically returned to the sender if there were issues with the delivery address or if no one was available to receive the package and it wasn't collected from the local post office or delivery depot within the time frame specified. Please ensure your address is correct and that you provide a contact number at checkout to help avoid these issues. If your order has been returned, contact our customer service for assistance in re-shipping your order.

How much are the delivery costs?

Delivery costs vary depending on the size and weight of your order, the shipping method selected, and the destination address. You can view the estimated shipping costs at checkout before completing your purchase.

For orders within New Zealand, standard shipping may be offered at a reduced rate or for free depending on the promotion available at the time of your order.

International shipping rates will apply for orders shipped outside New Zealand.


Why was my order cancelled?

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made. We reserve the right to limit to prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

Can I change my delivery address or change/cancel my order if it has not been shipped yet?

Yes, you can change your delivery address or modify/cancel your order if it has not yet been dispatched.

To do so, please contact our customer service team as soon as possible. Provide your order number and the details of the change you wish to make. We will do our best to accommodate your request.

However, please note that once an order is processed and prepared for shipment, it may not be possible to make changes. For the fastest resolution, it's recommended to contact us directly through our customer support chatbot or via email provided on our contact page.

I have received the same order twice. What do I do?

Uh oh. Please email, and we shall direct you with next steps.

What should I do if my product arrives damaged or defective, or isn't what I ordered?

We are sorry that happened!

Please write to us at, and send the item in its original packaging to 87 C York Place, Dunedin, South Island, 9016, New Zealand. We will exchange items that are defective or damaged.

Can I exchange an item I purchased online?

We only exchange items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Please also return the order to 87 C York Place, Dunedin, South Island, 9016, New Zealand.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.


How do I return my Rugby Bricks order?

To return your product, you should mail it to 87 C York Place, Dunedin, South Island, 9016, New Zealand. The item must be unused and in the same condition that you received it. It must also be in its original packaging.

You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Can I return a product if I don't want it anymore?

Our return policy lasts 30 days. This means if 30 days have gone by since the delivery date, unfortunately, we cannot offer you a refund or an exchange.

To be eligible for a return, your item must also be unused and in the same condition that you received it. It must be in the original packaging. Additionally, to complete your return, we require a receipt or proof of purchase.

Please note that the following items cannot be returned:

1. Gift cards
2. Downloadable software products
3. Downloadable training programs
4. Selected health and personal care items

Please note, only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

There are certain situations where only partial refunds are granted. These include, if:

A) any item is not its original condition, is damaged, or has missing parts for reasons not due to our error
B) any item is returned more than 30 days after delivery.

What are the things to keep in mind while returning an item?

Here's a checklist to tick off while returning an order:

a) You are returning the order before the 30-day grace period
b) You haven't used the item
c) You have the original packaging
d) Proof of purchase/receipt of the order is important
e) If a defective/damaged order was delivered to you (through no fault of our own)

Please also keep in mind that gift cards, downloadable software products, downloadable training programs, and selected health and personal care items cannot be returned.


How can I get a refund?

Once we receive your return order, we shall send you an acknowledgement email. Following a thorough inspection, we will notify you whether your refund has been approved or rejected.

If you have been approved, then your refund will be processed within 30 days. The money will automatically be applied to your credit card or the original method of payment.

When will I get a refund?

If you have been approved for a refund, then the money will be credited to you within 30 days to your credit card or to the original method of payment.

However, if you haven't received a refund after the stipulated time, please first check your bank account. Then contact your credit card company, as it may take some time for your refund to be officially posted. Next, contact your bank branch. There is usually some processing time before a refund is posted.

If you have done all of this, and have not received your refund yet, please contact us at

Will you refund my shipping/delivery costs if I return my order?

Shipping costs are non-refundable. This means, if you receive a refund, the cost of return shipping will be deducted from your refund.

You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $75.00, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.


What if my question isn't covered here?

Contact us for any queries or doubts at

You can also send us a message on our Instagram/Facebook channels.


How to contact Rugby Bricks?

We would love to hear from you! Please click here, and use the form to submit any questions or information you may have.

You may also choose to send us a message through our social media channels on Instagram or Facebook.

Get in touch

Have questions about your order, or a general enquiry?